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Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive , Helpdesk Coordinator.

Brief Job Description: Individuals at this job are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults etc.

Personal Attributes: This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about IT initiatives. 

                                          NATIONAL OCCUPATIONAL STANDARDS (Nos.)

♦ DEAL DIRECTLY WITH IT SERVICE REQUESTS/INCIDENTS

♦ MANAGE YOUR WORK TO MEET REQUIREMENTS

♦ MAINTAIN A HEALTHY, SAFE AND SECURE WORKING ENVIRONMENT

 

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